Effective Date: February 20, 2026

Bambu Guest House (“Bambu,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at bambuguesthouse.com or contact us directly to make a booking or inquiry.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number submitted through our contact form or booking inquiries
• Travel dates, group size, and retreat details shared during the booking process
• Payment information processed securely through our payment provider (Tab)
• Communication records including emails and WhatsApp messages

We may also collect limited non-personal information automatically when you visit our website, such as browser type, device type, pages visited, and referring URLs. This data is used solely to improve the performance and user experience of our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and process your booking or reservation
• Send booking confirmations, pre-arrival information, and relevant retreat communications
• Coordinate logistics such as airport transportation and activity scheduling
• Improve our website and guest experience
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist in delivering our services (e.g., transportation coordinators, activity guides), who are bound to keep your information confidential
• With somos.travel or Wellkind, our sister organizations, only when directly relevant to services you have requested
• When required by law or in response to valid legal process

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Booking records are typically retained for up to three years for accounting and legal compliance purposes.

5. Cookies

Our website may use basic cookies to support site functionality and analytics. We do not use advertising cookies or share cookie data with third-party advertisers. You may disable cookies through your browser settings, though some features of the site may not function properly as a result.

6. Third-Party Links

Our website may contain links to third-party websites such as Airbnb, Booking.com, somos.travel, and wellkind.org. This Privacy Policy applies only to bambuguesthouse.com. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All payment processing is handled by our third-party payment provider and is not stored on our servers.

While we work hard to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent for communications at any time

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Bambu Guest House

Tzununá, Lake Atitlán, Guatemala

Website: bambuguesthouse.com

Shad Qudsi, Founder | +502 4681 4697

Michelle Fajkus, Manager | +502 3298 0158